What shall I do if I receive an email to say my card has failed?

The email that you received means that the card details we have on record for you, are no longer being authorized by your card issuer when we try to debit them under your agreement. This could be that the card details we have on record for you have now been cancelled or expired, you may have new expiry/start dates on the card, or you may have a new issue number.

To rectify this, please follow the instructions below:

1. Login to the Client Area at https://www.magichosting.co.uk/client/clientarea.php

2. Click on the "My Account" tab located on the right-hand side of the top navigation bar. Then, select "Manage Credit Card" from drop-down list.

3. On the next page, please fill out all your new card details; this is the card that will be debited in future for your agreement. Once the new details have been entered, please double check the details, and click the Save Changes button.

Your new card details will now be debited within 24 hours.

Please Note: In order for payments to be properly processed, please make sure that your details, including name, address and phone number are correct.

If you have any issues, please don't hesitate to open a support ticket and we'll be glad to help you as soon as possible.


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