Knowledgebase

 How soon can my account be setup?

For shared hosting services, our system will automatically activate your account and send you...

 How to Add a Contact or Sub-Account to my Billing Account

Your Magic Hosting billing account - https://www.magichosting.co.uk/client/clientarea.php - is...

 How to Add Funds to your account

The Client Area at Magic Hosting allows you to add funds or credit to your account to avoid...

 How to Change my Client Area password

To change your Client Area password, please follow the instructions below:1. Login to the Client...

 How to Log in to your Client Area with Facebook, Google or Twitter account

Single Sign-On (SSO) is the common name for the process of signing in to the Client Area using a...

 How to log into my Client Area, cPanel and Webmail

As a Magic Hosting customer you will log into three main services:1. Client Area2. cPanel Control...

 How to Submit a Support Ticket

Submitting a ticket is one of the ways that you can quickly get a hold of our Support Staff. Our...

 How to View Email History in my Client Area

If you misplaced or didn't receive an email from us when you expected one, please make sure...

 Late Payment Charges

All of our invoices are payable by the opening of UK business on the due date of the invoice...

 What are your hours of operation?

At Magic Hosting, our online support is available 24/7/365.The Data Centre is staffed 24/7 and...

 What can I do on my Client Area account?

Once you have registered a domain name and purchased a Hosting plan with Magic Hosting we will...

 What shall I do if I receive an email to say my card has failed?

The email that you received means that the card details we have on record for you, are no longer...

 Where can I get my invoices?

You are able to see all your invoices/transactions through your client portal. Please follow the...

 How to Update my Personal and Billing Information

You can easily change your contact or any personal/billing information on your account by...

 What should I do if I didn’t receive my welcome email?

If you cannot find the initial emails sent in your mail inbox, please check your Spam, Junk or...

 How to Remove my credit card details from my account

For invoicing and billing purposes you are not allowed to remove your card details from your...

 How to Cancel My Account

We're sorry to see you go!To begin the cancellation process, please follow these instructions:1....

 How to Request a Refund

Our 30 day money back guarantee ensures that all new customers are eligible for a full refund, no...

 How to Reset my Client Area password

If you've forgotten your Client Area password, please reset it using the following secure...

 How Long before My Account will be Suspended or Terminated?

If there is a past due invoice on your account, it will be suspended 5 days after the due payment...